In order to use the services of CoreCreate Cloud, you shall read and comply with the Service Agreement (hereinafter the "Agreement") as well as the various policy terms of CoreCreate Cloud. Please read and fully understand the contents of all terms with due care, in particular the terms that exempt or limit liability, the terms on jurisdiction and governing law, and the separate agreements for activating or using a particular service. Limitation of liability and exemption clauses may be brought to your attention in bold, underlined or highlighted form. Unless you have read and accepted all the terms of this Agreement, you are not entitled to use the services provided by CoreCreate Cloud. Your use of the services of CoreCreate Cloud shall be deemed to constitute your reading of and agreement to be bound by the foregoing agreements.

If you do not have full civil capacity for civil conduct due to age, intellectual ability or other factors, please read this Agreement and decide whether to accept it in the company of your legal guardian (hereinafter the "Guardian").

If you are a user outside mainland China, your conclusion or performance of this Agreement and your use of the Services shall also comply with the laws of the country or region to which you belong and/or in which you are located.

If you commit any act in violation of this Agreement, CoreCreate Cloud has the right, in accordance with this Agreement and according to the circumstances of your violation, to unilaterally take measures such as restricting, suspending or terminating the provision of services to you at any time, and has the right to hold you liable.

I. Definition and Explanation of the Agreement

1.1

This Agreement is the agreement concluded between you and CoreCreate Cloud regarding the User's use of the services relating to CoreCreate Cloud. "User" means the person who uses the services relating to CoreCreate Cloud, and is more often referred to in this Agreement as "you".

1.2

The services hereunder refer to the services that CoreCreate Cloud is currently providing and may provide to you in the future.

1.3

The contents of this Agreement also include the related agreements, business rules and other content concerning the Services that CoreCreate Cloud may issue from time to time. Once formally published, the foregoing content shall constitute an integral part of this Agreement, and you shall likewise comply with it.

1.4

You acknowledge and agree that, for the services provided by "CoreCreate Cloud" hereunder, the underlying technical support and bandwidth resources are provided by Changyisheng. CoreCreate Cloud, as the service integrator, is responsible for providing you with a unified service portal, billing and customer support.

1.5

CoreCreate Cloud has the right to modify these Terms of Service at any time (modification includes changing, adding or deleting the corresponding terms). Once these Terms of Service are modified, CoreCreate Cloud will display the update on the relevant pages. If you do not agree to the modifications to these Terms, you may cease using this Service. If you continue to use the services provided by CoreCreate Cloud, you shall be deemed to have accepted all modifications to these Terms.

II. Account and Password Security

2.1

You may complete the registration process as prompted on the page by email or other third-party login methods supported by CoreCreate Cloud, and obtain a CoreCreate Cloud service account (the "CoreCreate Cloud Account").

2.2

The registration information you provide to CoreCreate Cloud shall be true, reliable and lawful; otherwise, CoreCreate Cloud has the right to refuse registration or cancel your account, and reserves the right to terminate your use of the various services of CoreCreate Cloud, without your consent.

2.3

The CoreCreate Cloud Account shall serve as the basis for identifying you when you use the services relating to CoreCreate Cloud, and you shall be responsible for all acts carried out under your CoreCreate Cloud Account.

2.4

In order to protect the security of your account, you shall properly keep your account information. If your account is stolen or your password is compromised due to your poor safekeeping, the liability and the losses thereby caused shall be borne by you.

2.5

(1) You understand and agree that, for the purpose of carrying out real-person real-name verification of you, you agree that we may transmit your name, ID card number or ID card photograph to Tencent Cloud Computing (Beijing) Co., Ltd. and its cooperating service providers (the "Tencent Cloud"), and entrust Tencent Cloud to collect your facial information and device information through the camera, microphone and network permissions, to perform liveness detection on your facial information, and to transmit the foregoing identity information of yours to verification institutions such as the "Internet Plus Trusted Identity Authentication Platform", so as to achieve comparison and verification of the identity information and thereby verify your identity.

Facial information and ID cards are sensitive personal information and are necessary for us to provide this Service to you. If you choose not to provide, or do not agree to our processing of, the above sensitive personal information, you will be unable to use this Service normally, but this will not affect your use of other identity verification services we provide (if any).

(2) To the extent necessary to meet our requirements for real-person real-name verification services and to enhance the security and accuracy of the process of this Service, you agree that we may carry out necessary processing and storage of your facial biometric information and the related video images and identity information. If you choose not to provide, or do not agree to our processing of, the above sensitive personal information, you will be unable to use this Service normally.

II. How We Ensure the Security of Your Personal Information

(1) We will retain the information and verification results you submit in this Service only for the shortest period required to achieve the purposes stated in this Agreement and permitted by laws and regulations. In order to safeguard the security of your personal information, we will, at the existing level of technology, take reasonable and necessary measures to protect your personal information, and adopt physical, technical and administrative security measures to reduce the risks of loss, misuse, unauthorized access, disclosure and alteration. In the event of an information security incident, we have the right to handle your personal information in accordance with legal provisions and our emergency management system, and we will notify you promptly.

(2) Unless you separately consent otherwise, or laws and regulations expressly require it, or there is a situation in which your identity needs to be confirmed, such as litigation or arbitration arising from your use of this Service and the products or services we provide, we will not provide any third party with the information you provided to us in the course of real-person real-name verification.

(3) The personal information collected and processed by this Service will be stored within the territory of the People's Republic of China; without your separate consent, we will not transmit your personal information outside the territory.

III. How You Manage Your Personal Information

If you wish to access, copy, change, delete or withdraw your consent to your personal information, you may make a request to us via [zohi@corecreate.ltd]; we will review the matter as soon as possible and provide feedback within 15 working days or within the period prescribed by laws and regulations.

IV. Miscellaneous

(1) We endeavor, on the basis of existing technology, to ensure the effective and stable operation of the face verification service. However, due to technical limitations, the susceptibility of the facial information collection process to variable factors such as ambient light, facial expressions and makeup, the relatively limited scope of information available to us for verification, and the fact that our technical level and verification methods are under continuous upgrade and improvement, we are temporarily unable to guarantee that every face verification will succeed. If you find that real-person real-name verification is unsuccessful, you may re-initiate the verification process or contact us via [zohi@corecreate.ltd] so that verification can be carried out again. You may also choose other verification methods we provide (if any) to complete the verification of identity authenticity, except where verification must be carried out by way of face verification due to the nature of the service, risk control or other reasons. In order to protect the lawful rights and interests of you and others, we have the right to suspend the provision of face verification related services to you when we consider that risks may exist.

(2) In order to provide you with better services, or as required by changes in national laws and regulations, policy adjustments, technical conditions, product functions and the like, we will update this Agreement from time to time and make it public in accordance with the relevant laws and regulations. If you object to the updated content, please immediately stop using this Service. If you are aware of it and continue to use this Service, you shall be deemed to acknowledge and accept the updated content of the Agreement.

III. Service Usage Rules

3.1

CoreCreate Cloud provides you only with various products and related technical services, and is a neutral provider of network services such as information storage space and of related neutral technical support services. Your products, services and related content are developed and operated by you, and you shall bear all liability for them.

3.2

You may, according to your own needs, independently purchase the services you require online through the official CoreCreate Cloud website. Before purchasing, please read carefully the service rules corresponding to the service you purchase and decide whether to purchase according to your own needs. The order generated by your online purchase of services constitutes an "Electronic Order"; the parties may also, according to actual cooperation needs, separately enter into the CoreCreate Cloud Standard Service Order (the "Paper Order"), supplementary agreements and other documents.

3.3

The settlement methods and billing standards for CoreCreate Cloud services shall be based on the prices published on the official CoreCreate Cloud website and calculated in CNY, unless otherwise agreed by the parties.

3.4

The settlement rules of CoreCreate Cloud are divided into types such as prepaid and postpaid. You shall comply with the settlement rules of the service you purchase; otherwise, the service you have activated will be suspended or terminated. For services subject to prepaid rules, you must top up your account in a timely manner to ensure uninterrupted use of the service. For services subject to postpaid rules, you must pay the fees in a timely manner within the period specified in the service rules.

3.5

In order to provide you with more complete services, CoreCreate Cloud has the right to carry out, regularly or irregularly, inspection, maintenance and upgrading of the service platform or related equipment (collectively, "Routine Maintenance"). Where CoreCreate Cloud services are interrupted or suspended for a reasonable period of time as a result of Routine Maintenance, CoreCreate Cloud shall not bear any liability to you for the same.

3.6

If the service you purchased expires or is terminated, CoreCreate Cloud will retain for you, for 3 days (the "Retention Period"), any information such as data stored on CoreCreate Cloud servers by reason of your use of CoreCreate Cloud services (where a service provides otherwise, that service's provisions shall prevail). You shall bear the fees incurred during the Retention Period (if any), and shall settle the fees and complete the migration of all data before the expiry of the Retention Period. Upon expiry of the Retention Period, the CoreCreate Cloud service system will automatically delete all your data.

3.7

CoreCreate Cloud has the right, according to its own operational arrangements, to adjust or terminate certain services at any time (including but not limited to upgrading or consolidating services). However, CoreCreate Cloud shall notify you at least 30 days in advance so that you may carry out the transfer and backup of the relevant data and business adjustments, thereby protecting your lawful rights and interests.

3.8

CoreCreate Cloud may sell services provided by third parties (hereinafter "Third-Party Services") through cooperation, agency or other means. The activation of such services may require you to separately enter into a separate service agreement with the third party; you may decide, according to your own circumstances, whether to accept the service agreement and use the products or services.

3.9

Where technical support and after-sales service are required in connection with the use of products or services provided by a third party, you shall first seek assistance from the third-party service provider; CoreCreate Cloud provides you with only limited services (where a service provides otherwise, that service's provisions shall prevail).

3.10

In respect of the use of products or services provided by a third party, any dispute arising therefrom shall be resolved through consultation between you and the third party (where a service provides otherwise, that service's provisions shall prevail).

3.11

Some products of CoreCreate Cloud offer a refund policy. As product characteristics generally differ, the applicable refund policies also differ; you need to check the service agreement of the specified product in order to protect your lawful rights and interests.

IV. Rights and Obligations of the Customer

4.1

You have the right, as agreed in this Agreement, to use the CoreCreate Cloud services you purchase and to obtain technical support and after-sales service from CoreCreate Cloud.

4.2

When using CoreCreate Cloud services, you must comply with the relevant laws, regulations, rules and systems. You must not create, copy, publish or disseminate information containing any of the following:

• content that opposes the basic principles established by the Constitution;
• content that endangers national security, divulges state secrets, subverts state power or undermines national unity;
• content that damages national honor and interests;
• content that incites ethnic hatred or ethnic discrimination, or undermines ethnic solidarity;
• content that undermines national religious policy, or propagates cults and feudal superstition;
• content that spreads rumors, disrupts social order or undermines social stability;
• content that disseminates obscenity, pornography, gambling, violence, homicide or terror, or abets crime;
• content that insults or defames others, or infringes upon the lawful rights and interests of others;
• content that contains any other content prohibited by laws and administrative regulations.

Where the above activities of yours are determined by CoreCreate Cloud, or where you engage in acts prohibited by the relevant provisions of CoreCreate Cloud, and this may cause or has caused losses to CoreCreate Cloud, CoreCreate Cloud reserves the right to take measures including but not limited to suspending the service, immediately terminating the service, banning or freezing the account, and pursuing legal liability against you.

4.3

You must not use CoreCreate Cloud services to engage in activities that violate regulations or constitute crimes, including but not limited to DDoS, creating or disseminating game cheats, Trojan horses or viruses, publishing pornographic or reactionary information, network mining, or online fraud.

4.4

Without the written consent of CoreCreate Cloud, you must not engage in any conduct that may disrupt the normal operation of the services, including but not limited to DDoS attacks, penetration or cracking, against CoreCreate Cloud services.

4.5

When purchasing and using services outside mainland China, you shall also comply with local laws.

V. Rights and Obligations of CoreCreate Cloud

5.1

CoreCreate Cloud shall, as agreed in this Agreement and the terms of the relevant service agreements, provide you with technical support and after-sales service relating to CoreCreate Cloud services. However, in respect of problems you encounter in scenarios such as business development or operation using the services provided by CoreCreate Cloud and that arise indirectly or directly from products or services not provided by CoreCreate Cloud, CoreCreate Cloud shall provide limited technical support or no technical support (where a service provides otherwise, that service's provisions shall prevail).

5.2

If CoreCreate Cloud discovers on its own, or through information from the competent authorities, complaints from rights holders or otherwise, that you have violated the relevant laws, regulations, rules and systems or this Agreement, CoreCreate Cloud has the right, on the basis of its own independent judgment, to unilaterally take measures including but not limited to requiring you to immediately delete or modify the relevant content; directly deleting or blocking the relevant content or disabling links; restricting or suspending the provision of CoreCreate Cloud services to you; terminating the service agreement with you; and pursuing your legal liability in accordance with law.

5.3

CoreCreate Cloud may assign part or all of its rights and obligations under this Agreement to a third party, provided that CoreCreate Cloud shall give you 90 days' prior written notice. For the purpose of giving effect to this clause, the parties agree to execute all reasonably necessary documents and take all reasonably necessary measures.

VI. Limitation of Liability

6.1

You understand and agree that, in the course of using CoreCreate Cloud services, you may encounter the following circumstances which cause increased response time, interruption or the like. Where the following circumstances occur, CoreCreate Cloud shall promptly cooperate with the relevant entities to carry out repairs; however, CoreCreate Cloud shall be exempt from liability for the losses thereby caused to you.

• force majeure, including but not limited to natural disasters, governmental acts, the promulgation or adjustment of policies, the promulgation or adjustment of laws and regulations, strikes and civil unrest;
• reasons attributable to the underlying carriers, including but not limited to technical adjustments by telecommunications departments, damage to telecommunications/power lines by others, and the installation, modification or maintenance of telecommunications networks/power resources by telecommunications/power departments;
• network security incidents, such as damage caused by computer viruses, Trojan horses or other malicious programs, or hacker attacks;
• your use of cloud servers through means not authorized by CoreCreate Cloud, your improper operation, or faults in your computer software, system, hardware or communication lines;
• other circumstances that are not attributable to the fault of CoreCreate Cloud and that CoreCreate Cloud cannot control or reasonably foresee;
• short-term interruptions of the service required when CoreCreate Cloud carries out configuration or maintenance of services, products and the like.
• problems such as service interruption or data loss caused by defects or faults in the technical support or bandwidth resources provided by Changyisheng: CoreCreate Cloud will actively coordinate with Changyisheng to handle the matter, but CoreCreate Cloud shall not bear direct liability to you for the acts or omissions of Changyisheng, unless such acts or omissions result from the intentional misconduct or gross negligence of CoreCreate Cloud.

6.2

You understand and agree that the services of CoreCreate Cloud are provided in the condition attainable with the existing technology and conditions. CoreCreate Cloud will use its best efforts to ensure the continuity and security of the services, but CoreCreate Cloud cannot guarantee that the services it provides are entirely free of defects. You shall agree that, even if the services provided by CoreCreate Cloud contain defects, where such defects are unavoidable at the then-current industry technical level, they shall not be deemed a breach of contract by CoreCreate Cloud, and the parties shall cooperate amicably to resolve the problem together.

6.3

Within the service validity period agreed by the parties, if data loss occurs that is verified to be genuinely attributable to CoreCreate Cloud, CoreCreate Cloud will, within 7 working days, refund to the customer in full all amounts corresponding to that service period.

6.4

Under no circumstances shall CoreCreate Cloud be liable for any indirect, consequential, punitive, incidental or special damages, including loss of profits suffered by you in connection with your use of CoreCreate Cloud services (even if you have been advised of the possibility of such damages).

VII. Supplementary Provisions

7.1

The place of execution of this Agreement is Fengxian District, Shanghai.

7.2

The formation, effectiveness, performance and interpretation of this Agreement and the resolution of disputes hereunder shall be governed by the laws of the mainland territory of the People's Republic of China (excluding conflict of laws rules).

7.3

Any dispute arising from this Agreement shall first be resolved by the parties through consultation; if the parties fail to resolve it through consultation in good faith, either party shall submit the dispute or controversy to the jurisdiction of the People's Court of Fengxian District, Shanghai.

7.4

The drafting and interpretation of this Agreement shall be based on the Chinese version. Unless otherwise agreed by the parties, no translation of this Agreement may serve as the basis for interpreting this Agreement or determining the intention of the parties.

7.5

The rescission or termination of this Agreement, or the invalidity of any relevant provision of this Agreement, shall not affect the validity of the relevant provisions of this Agreement concerning the interpretation of the agreement, liability for breach of contract, intellectual property, confidentiality clauses, liability for breach of contract, applicable law and dispute resolution.

VIII. Refund Policy

8.1

In order to better protect your rights and interests, we provide a refund policy. Please read and familiarize yourself with it; purchasing any of our services indicates that you agree to this policy.

8.2

The 72-hour period starts to run from the time you purchase a server; within those 72 hours, the total refundable amount decreases by CNY 1 for every 12 hours (any period of less than 12 hours shall be counted as 12 hours), that is:

Total refund amount = original purchase amount - reduced amount

Calculation Formula

Reduced amount = ceil(number of hours in the time interval / 12) × CNY 1

Calculation of the Time Interval:

• Number of hours in the time interval = current time - purchase time (unit: hours)
• If the number of hours in the time interval > 72, then the reduced amount = the original purchase amount (that is, no refund will be granted)

Total refund amount = original purchase amount - reduced amount

Illustrative Examples

1. Within 0-12 hours after purchase: reduced by CNY 1
2. Within 12-24 hours after purchase: reduced by CNY 2
3. Within 24-36 hours after purchase: reduced by CNY 3
4. Within 36-48 hours after purchase: reduced by CNY 4
5. Within 48-60 hours after purchase: reduced by CNY 5
6. Within 60-72 hours after purchase: reduced by CNY 6
7. More than 72 hours: no refund (the reduced amount equals the original purchase amount)

8.3

Unused balance: if the topped-up balance is not used, it is not refundable.

Refund route restriction: if a server is purchased using the balance, when a refund is requested for that server, the funds will be returned to the account balance and cannot be returned via the original payment route (that is, they will not be returned to WeChat/Alipay/bank card).

Service fee: when a refund is made for a server purchased with the balance, the corresponding service fee shall still be charged in accordance with clause 8.2.

8.4

No refund will be granted to users who are in violation of the service policies.

8.5

Apart from the above provisions, if you have any other refund request, please open a support ticket for consultation.

The final right of interpretation belongs to Shanghai CoreCreate Network Technology Co., Ltd.

CoreCreate Cloud
Revised June 22, 2026